Things To Know Before Ordering
*All Customers Are Expected to Read and Agree to All Company Policies
Availability & Pricing
1. All orders are on a first come first serve basis.
2. We don't add a client to our calendar until deposit has been made and contract signed. (Therefore, availability can change at anytime.)
3. All sales are final.
4. Prices listed on the site do not include state/local taxes or shipping cost. This will be added to final invoice.
Refunds
1. All sales are final!
2. There will be no refunds of deposits, or any payments made.
3. It is the responsibility of all clients to make sure all orders are complete and correct before submitting them to Major Way Apparel. This includes making sure everything is correct and to your satisfaction on all mocks we send for approval. (Team name, Dancer's Name, Colors, etc.)
Shipping
1. We ship all orders from the USA. All orders will be shipped from either our Norlina or Warrenton, NC locations.
2. You can check the status of your orders by contacting our customer service team at 252-425-8162. We can also be reached via email at majorwayapparelllc@gmail.com
3. Expected delivery times are discussed at the time your inquiry is submitted.
Refunds
1. Our team is happy to arrange exchanges if the product is damaged or doesn’t meet the description.
2. We are glad to help you return your product if it turns out to be damaged. You may also be able to request returns for items that don’t match the product description.
Announcements
- DUE TO RECENT DELAYS WITH USPS AND UPS, WE ARE GIVING CUSTOMERS THE OPTION TO USE FEDEX AS COURIER. FEDEX SHIPPING RATES ARE MORE EXPENSIVE, SO IF CUSTOMERS DECIDE TO USE THEM AS COURIER, THEY ARE RESPONSIBLE FOR COSTS.
-AS OF 02/01/2025, DUE TO RECENT ISSUES WITH DELAYS AND LOST PACKAGES WE ARE NOW INCLUDING MORE INSURANCE ON EACH PACKAGE. THAT COST WILL BE INCLUDED IN THE QUOTE. IF TEAMS DECIDE NOT TO PURCHASE ADDITIONAL INSURANCE, MAJOR WAY WILL NOT BE HELD RESPONSIBLE IN THE EVENT OF A PACKAGE BEING LOST. A CONTRACT WILL HAVE TO BE SIGNED BEFORE PRODUCTION BEGINS.
- SHIPPING AND HANDLING THAT IS QUOTED ON INVOICE IS FOR STANDARD GROUND SHIPPING ONLY. THIS METHOD OF SHIPPING NORMALLY TAKES 4-5 BUSINESS DAYS DEPENDING ON DESTINATION OF PACKAGE(S). DELAYS ARE POSSIBLE AND UNFORTUNATLEY ARE OUT OF OUR CONTROL. HOWEVER, CUSTOMERS ARE ABLE TO REQUEST FASTER SHIPPING METHODS SUCH AS PRIORITY, TWO DAY EXPRESS, OR OVERNIGHT. IF CUSTOMERS CHOOSE ANY OF THOSE METHODS, THEY ARE RESPONSIBLE FOR THE ADDITIONAL COSTS.
