Major Way Apparel – Policies & Terms

Welcome to Major Way Apparel. Please review our policies carefully before placing an order. All customers agree to the following terms once a deposit is submitted.

1. ORDER PLACEMENT & DEPOSITS
• All orders are processed on a first-come, first-served basis.
A production spot is not guaranteed until the required deposit is paid.
• Before accepting a deposit, we review all order details with the client, including:
– Design
– Quantity
– Turnaround time
– Total amount due
– Required deposit amount
• The standard deposit is 50% of the total order amount.

 
2. PRICING, FEES & ACCEPTED PAYMENTS
• Website prices do not include taxes, processing fees, or shipping.
These will be added to the final invoice.
Payment Methods Accepted:
Debit/Credit Cards, Check, PayPal, Affirm, Afterpay
(If system issues occur: Cash App, Venmo, Zelle, Apple Pay)
• 50% deposit is required before production begins.
• Remaining balance must be paid at least 5 days before shipment.

 
3. TURNAROUND TIMES & PAYMENT DEADLINES
• Completion dates are discussed at the time of ordering.
Final payment must be made before this date.
• Late payments incur a 10% holding fee.
• After 4 weeks of non-payment, the order is forfeited.
Payments become non-refundable, and items may be resold.

 
4. CANCELLATIONS, CHANGES & TEAM ADJUSTMENTS
• No cancellations or changes once production begins.
Design changes require an additional fee.
• If a dancer leaves the team, the remaining balance for that dancer’s items is still owed.
• Orders will NOT be shipped until the full balance is paid.

 
5. SHIPPING & PICKUPS
• All orders ship from Norlina, NC or Warrenton, NC.
Order Status Inquiries:
📞 252-425-8162
📧 majorwayapparelllc@gmail.com
• Pickups/meet-ups are available.
Remaining balance must be paid 24 hours prior.

 
6. SHIPPING POLICIES
Shipping Locations
All orders are shipped from:
• Norlina, NC
• Warrenton, NC


 
Order Tracking
Contact our customer service team at:
📞 252-425-8162
📧 majorwayapparelllc@gmail.com
 
Expected Delivery Time
• Delivery timelines are discussed during inquiry.
Upgraded shipping options may change delivery times.
• Orders ship in the order that final payments are received.
High volume may affect processing times.
• Once your package leaves our possession, the courier controls delivery.
Carriers include USPS, UPS, FedEx, DHL.
Major Way Apparel cannot be responsible for courier delays.
Insurance:
Most carriers include $100 insurance by default.
Clients may purchase additional insurance to cover the full order amount.
If declined, and a package is lost or damaged, we cannot be held responsible.
 
Shipping Policy Overview
Orders ship based on:
– Inventory availability
– Processing time
– Order volume
Delays can occur during busy seasons.
 
Shipping Methods
Clients may choose the method that best fits their needs before the order is shipped.
 
Shipping Costs
Shipping costs are based on:
• Package weight
• Order amount
• Destination
• Chosen shipping method
These fees are included in your final invoice.


 7. ALL SALES ARE FINAL
• All sales, deposits, and payments are non-refundable.
• Clients must confirm all details before submitting.
This includes: spelling, sizing, colors, team names, dancer names, and all customizations.
Why All Sales Are Final
Every item is custom-made and cannot be resold.
Once production starts, costs are incurred for:
– Materials
– Labor
– Material shipping
– Production time
For this reason, refunds are not offered.


 8. EXCHANGES, RETURNS & REMAKES
Exchanges
We offer exchanges/remakes only if the item:
• Arrives damaged, or
• Does not match the approved mockup or description.
Email to request: majorwayapparelllc@gmail.com
 
Returns (Inspection Only – No Refunds)
We do not offer refunds.
If an item is damaged or incorrect, we may request it back for inspection so we can remake or exchange it.
Outside of those circumstances, all sales are final.
 
How to File an Exchange/Remake Request
Email majorwayapparelllc@gmail.com with:
• Subject: Return/Exchange Request
• Name
• Phone number
• Order number
• Item(s) with issue
• Description of the issue
• Clear photos of the damage/error
 
Processing Time & Approval
• If the issue is our error, remakes/exchanges are free.
• Some cases may require return shipping costs.
• Processing takes 7–10 business days.
• We reserve the right to approve or deny requests.
• You will receive a clear explanation of any decision.
Return/Exchange Window:
Requests must be made within 15 days of receiving your order.

 
9. CUSTOMER SUPPORT
We are happy to help with any questions.
📞 252-425-8162
📧 majorwayapparelllc@gmail.com