Payment and Refund Policy 

All orders are based on a first come, first serve basis. We cannot guarantee any client a spot on our order waitlist until a deposit has been made.

Before we accept deposit, we will discuss order details with client, which include design, quantity, turnaround time, total amount due, and deposit required. The deposit is 50% of the entire order amount.  

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The prices listed on the site do not include order processing fee, taxes, or shipping cost. This will be added to final invoice. Payment methods we accept include Debit/Credit Cards, Check, Pay Pal, Affirm, and After pay. If there is an issue with our payment system, we will consider other payment methods such as Cash App, Venmo, Zelle, or Apple pay.

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As stated above, a minimum of 50% of the final invoice total is due prior to the start of production. The remaining amount is due at least 5 days before we ship order.  

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At the time of the order, we will discuss a date that the order is anticipated to be done. The remaining payment should be available before that date. If client is not able to make payment at that time, a holding fee will be added to remaining balance. The holding fee is 10% of entire order total. After 4 weeks, client forfeit's entire order and all payments made towards are non-refundable. Once an order has been forfeited due to non-payment, we then have the right to resell items at any price we see fit. 

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Once an order is started, we do not allow cancellations or changes. Any changes will require additional payment. If a dancer(s) leaves or is cut from the organization before paying for full for uniform, you will still be responsible for the remaining balance of their item(s). We won't be able to discount the balance due or send order until full remaining balance has been paid. The order WILL NOT be shipped until ENTIRE balance has been paid. 

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All sales are final! There will be no refunds of deposits, or any payments made. It is the responsibility of all clients to make sure all orders are complete and correct before submitting them to Major Way Apparel.  This includes all spelling, sizing, and any other customizations. It is our intention to provide outstanding services and experiences to all our clients, and to do so we must provide full disclosure and transparency. All our items are made to order and customized. This means that once we produce most of those items for a client, we can’t go and resell or offer them to someone else. Once payment has been made and we have begun to produce, we have already incurred a significant portion of the expenses. Some of these expenses are cost of material, cost of shipping material, labor fees etc. Therefore, we do not believe a refund is in order. If you decide to cancel, you forfeit any payments made towards order. This also includes any dancers that leave the team after they have submitted a deposit. In the instance of a mistake being made on our behalf, we will either issue a refund or replacement for the item(s) that were not correct. If you have any questions, please contact our customer service team can at 252-425-8162 or majorwayapparelllc@gmail.com.

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Returns and Exchanges

Exchanges

Our team is happy to arrange exchanges if the product is damaged or doesn’t meet the description. You can request us to exchange your order by sending an email to majorwayapparelllc@gmail.com.​

Returns

We are glad to help you return your product if it turns out to be damaged. You may also be able to request returns for items that don’t match the product description. Outside of those circumstances, all sales are final!  

Follow the steps below to file a return request: 

Send an email to majorwayapparelllc@gmail.com.

Use Subject: Return 

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In the body of the email please include name, phone number, order number, and item(s) that you are looking to return. ​You can return or exchange your item for free if it is damaged or different from the description. However, in other cases, you may need to pay for the shipping charges. Additionally, we may take 7-10 business days to process returns and exchanges. Our team holds the ultimate right to decide whether to accept your return or exchange request. We shall convey our decision and the cause regardless. Moreover, our return policy is valid for only 15 days of receiving your delivery.

Shipping and Delivery

Shipping Location

We ship all orders from the USA. All orders will be shipped from either our Norlina or Warrenton, NC locations.​

Order Tracking

You can check the status of your orders by contacting our customer service team at 252-425-8162. We can also be reached via email at majorwayapparelllc@gmail.com. 

Expected Delivery Time

Expected delivery times are discussed at the time your inquiry is submitted. Choosing a different shipping option may impact the delivery time. Also, high volume may impact shipping times and cause delays. It's important to remember that once a package leaves our possession, we no longer have control over it. It's then in the possession of the shipping agent. (USPS, UPS, FEDEX, DHL) They will provide us with an estimated delivery time and tracking. If that date changes due to delays on their behalf, we cannot be held responsible. If a package is lost, we do have insurance to cover what was shipped and will file a claim to recoup all funds to either issue a refund if funds are recouped or remake the order.​​

Shipping Policy

We pride ourselves on making deliveries simple and hassle-free. Your order will be dispatched depending on inventory and the number of days it takes to process your order. A high volume of purchases may delay processing. You will always be able to check the status of your order by reaching out to the customer service team. 

 Shipping Methods

You can select the best shipping method for your needs when you order from ​

Shipping Costs

Shipping costs are calculated based on the amount of your purchase, weight of your package(s), and the location of which package(s) is being shipped.