MAJOR WAY APPAREL – POLICIES & TERMS

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Welcome to Major Way Apparel. Please review the following policies carefully before placing an order.
By submitting a deposit or payment, the client acknowledges they have read, understood, and agreed to all policies and terms outlined below. These terms apply to all orders, payments, and services.

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1. ORDER PLACEMENT & DEPOSITS

• All orders are processed on a first-come, first-served basis.
• A production spot is not secured until the required deposit is received.
• Prior to accepting a deposit, all order details will be reviewed and approved, including:
  – Design
  – Quantity
  – Turnaround time
  – Total amount due
  – Required deposit amount
• A 50% non-refundable deposit is required to begin production unless otherwise stated in writing.
• Submission of a deposit constitutes full acceptance of all Major Way Apparel policies and terms, regardless of whether the remaining balance has been paid.

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2. PRICING, FEES & ACCEPTED PAYMENTS

• Website prices do not include taxes, processing fees, or shipping. These fees will be added to the final invoice.

Accepted Payment Methods:
Debit/Credit Card, Check, PayPal, Affirm, Afterpay
If system issues occur: Cash App, Venmo, Zelle, Apple Pay

• Production will not begin without the required deposit.
• The remaining balance must be paid no later than 5 days prior to shipment.

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3. TURNAROUND TIMES & PAYMENT DEADLINES

• Completion timelines are discussed and agreed upon during order confirmation.
• Final payment must be received before the agreed completion date.
• Turnaround times are estimates and may be affected by circumstances beyond our control, including but not limited to severe weather, natural disasters, power outages, shipping carrier disruptions, supplier delays, or other unforeseen events.
• Major Way Apparel is not responsible for delays caused by these circumstances.
• Late payments are subject to a 10% holding fee.
• Orders unpaid after 4 weeks will be considered forfeited.
  – All payments remain non-refundable.
  – Items may be resold at our discretion.

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4. CANCELLATIONS, CHANGES & TEAM ADJUSTMENTS

• No cancellations or changes are permitted once production has started.
• Design changes after approval may incur additional fees.
• If a dancer leaves a team, payment for that dancer’s items remains due in full.
• Orders will not ship or be released until the balance is paid in full.

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5. SHIPPING & PICKUPS

• Orders ship from Norlina, NC or Warrenton, NC.

Order Status & Support:
252-425-8162
majorwayapparelllc@gmail.com

• Local pickups or meet-ups may be available by appointment.
• Full payment is required at least 24 hours prior to pickup.

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6. SHIPPING POLICIES

Shipping Locations:
• Norlina, NC
• Warrenton, NC

Delivery & Tracking:
• Delivery timelines are discussed during inquiry.
• Orders ship in the order that final payments are received.
• High-volume seasons may extend processing times.
• Weather conditions and natural events may cause shipping or transit delays that are outside of our control.
• Once an order has been released to the shipping carrier, Major Way Apparel is not responsible for delays caused by weather, road closures, or carrier service interruptions.

Carriers Used:
USPS, UPS, FedEx, DHL

Major Way Apparel is not responsible for courier delays once packages leave our possession.

Shipping Insurance:
• Most carriers include $100 insurance by default.
• Clients may purchase additional insurance to cover the full order value.
• If additional insurance is declined, Major Way Apparel is not responsible for lost, stolen, or damaged packages.

Shipping Costs:
• Shipping fees are based on package weight, order value, destination, and shipping method selected.
• All shipping costs are included in the final invoice.

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7. ALL SALES ARE FINAL

• All sales, deposits, and payments are non-refundable.
• Clients are responsible for confirming all details prior to approval, including spelling, sizes, colors, team names, dancer names, and customizations.

Why All Sales Are Final:
All items are custom-made and cannot be resold. Once production begins, costs are incurred for materials, labor, material shipping, and production time. For this reason, refunds are not offered.

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8. EXCHANGES, RETURNS & REMAKES

Eligibility:
• Exchanges or remakes are offered only if the item arrives damaged or does not match the approved mockup or order description.

How to Submit a Request:
Email majorwayapparelllc@gmail.com with:
• Subject: Return/Exchange Request
• Name
• Phone number
• Order number
• Item(s) affected
• Description of the issue
• Clear photos of the damage or error

Processing & Approval:
• If the issue is due to our error, remakes or exchanges will be provided at no cost.
• Some cases may require return shipping.
• Processing time is 7–10 business days.
• Requests must be submitted within 15 days of delivery.
• Major Way Apparel reserves the right to approve or deny all requests.

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9. UNCONTROLLABLE EVENTS

Major Way Apparel shall not be held liable for delays or failure to perform due to events beyond reasonable control, including but not limited to acts of God, severe weather, natural disasters, power outages, labor shortages, transportation disruptions, government actions, or supply chain interruptions.
These events do not qualify for refunds, chargebacks, order cancellations, or expedited production at no additional cost.

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10. CUSTOMER SUPPORT

We’re happy to assist with any questions or concerns.

Phone: 252-425-8162
Email: majorwayapparelllc@gmail.com